free UK delivery on orders over £25i
for non-UK delivery, click herei

home > terms and conditions

Terms and Conditions

We try to make the descriptions and pictures of our goods as accurate as possible, but our products are hand made using natural materials, so please allow for variations in colour and size.

Postage for UK delivery
Postage is £ 2.95 for orders under £25.-. Postage is free for orders of £25.- or more.

Delivery outside the UK

Customs paperwork, non-deliveries, insurance, postal charges.. it all got a bit too much for us. So we are very sorry to say that we no longer accept orders for delivery outside the UK. If you do still want to order our incense for delivery abroad, get in touch and we'll point to you to online retailers in your country that may be able to help.

How to order
Please use the Shopping Basket facilities on the site to order, which allow you to pay for your order using Paypal. It is easy, free and secure.

If you'd rather not pay using Paypal, please send your order along with your cheque or postal order to:

Greater Goods Ltd
44 Rock Road
Midsomer Norton
BA3 2AQ

Please note that we can only accept sterling cheques drawn on a UK bank, and don't forget to add £ 2.95 for postage if your order is less than £ 25.-

Delivery
We aim to despatch your order within 3 days of receiving your payment. If you pay by cheque, we will wait for the cheque to clear before sending your order out.

Tell others about us!
Have you enjoyed our incense and our service?. Do you like our other products or our website? Please tell your friends about us.

We won't tell others about you - privacy policy!
This website does not use cookies. If you order from us, we use Paypal as a payment gateway. Please have a look at Paypal's privacy policy, you can find it here. Paypal gives us the time and date of your order, your name, your Paypal user ID, what you ordered and where you would like us to send it to. They also provide us with the email address that is linked to your paypal account. We will use the latter to send you a confirmation of your order.

Your details are safe with us, password protected and firewall guarded. We won't give them to anyone else, or use them to contact you other than to provide you with an order confirmation. We will store the details of your order on our system for 7 years. We respect your 'right to be forgotten': if you would like us to delete all the information that we have on you, all correspondence and orders, please get in touch and we will do so straight away. You can contact us by phone (01761417040), email; info@greatergoods.co.uk or by post; 44 Rock Road, Midsomer Norton, BA3 2AQ.

Returns and Exchanges
We hope you will love your purchase. If you would however like to return an unused item, please do so within 14 days for a refund. Postal expenses will only be refunded if the item was faulty.

Customer Service
If you have any questions about our products, services or your order, please contact us and we will be happy to help. Give us a call on 01761- 417040, or write to us at: 44 Rock Road, Midsomer Norton, BA3 2AQ. Alternatively, you can send us an e-mail.