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Terms and Conditions

We try to make the descriptions and pictures of our goods as accurate as possible, but our products are hand made using natural materials, so please allow for variations in colour and size.

Postage for UK delivery
Postage is £ 2.80 for orders under £25.-. Postage is free for orders of £25.- or more.

Postage for delivery outside the UK
We are very happy with your order and will send your order to you wherever you are on this beautiful planet. It does however, mean higher postage costs for us, and we require an extra payment for orders to be delivered outside the UK, with 3 extra for orders in Europe, and 5 extra for orders to the rest of the world. Please add the below to your cart during your shopping.

When ordering from Europe (including Scandinavia, Iceland, Turkey and Russia)

POSTEU Additional postage to Europe £ 3.00

When ordering from outside Europe (The Americas, Africa, Middle East, Asia and Australia and New Zealand)

POSTWO Additional postage to the rest of the world £ 5.00

 

How to order
Please use the Shopping Basket facilities on the site to order, which allow you to pay for your order using Paypal. It is easy, free and secure.

If you'd rather not pay using Paypal, there are two options:

1. give us a ring on 01761 417040 (we are usually in between 09:30 and 14:00 hrs) to place your order and pay by creditcard.

2. send your order along with your cheque or postal order to:

Greater Goods Ltd
44 Rock Road
Midsomer Norton
BA3 2AQ

Please note that we can only accept sterling cheques drawn on a UK bank, and don't forget to add £ 2.80 for postage if your order is less than £ 25.-

Delivery
We aim to despatch your order within 3 days of receiving your payment. If you pay by cheque, we will wait for the cheque to clear before sending your order out.

Tell others about us!
Have you enjoyed our incense and our service?. Do you like our other products or our website? Please tell your friends about us.

We won't tell others about you!
We won't give your details to anyone else.

The only details we will hold are your name, email (paypal) address and address details, with possibly your phone number. These are the details Paypal provides us with so that we can get your order to you without problems. If you pay with Paypal, we do not get to see your creditcard, debitcard or bank details
.

We will not use your email address to send you emails other than those that will ensure the smooth delivery of your order.

Returns and Exchanges
We hope you will love your purchase. If you would however like to return an unused item, please do so within 14 days for a refund. Postal expenses will only be refunded if the item was faulty.

Customer Service
If you have any questions about our products, services or your order, please contact us and we will be happy to help. Give us a call on 01761- 417040, or write to us at: 44 Rock Road, Midsomer Norton, BA3 2AQ. Alternatively, you can send us an e-mail.

 


Greater Goods Ltd, 44 Rock Road, Midsomer Norton, BA3 2AQ
tel/fax: 01761 417040 email: info@greatergoods.co.uk